Why do I have to contact the manufacturer with an issue when I received it from you?
Manufacturers provide the warranty, so they will initially need to do some troubleshooting to assess the issue and speak directly with you as the product is in your possession.
All products include a minimum 12-month manufacturer's warranty, during which time hardware faults will be resolved directly by the manufacturer. Cover varies between products, please read the warranty guidelines included with your product.
If you’re experiencing any issues with the manufacturer please contact us to discuss and we'll do our very best to help resolve these with the manufacturer. Please make sure you obtain a reference number from the manufacturer.