What happens after I make the complaint?
Our frontline Service team have been equipped to help resolve almost all issues that you are likely to encounter; so, once you have raised your complaint or issue, we will more than likely be able to resolve this for you on first contact.
If we need to investigate things a little further, your issue will be passed through to the most appropriate team member. They will review your issue, considering any concerns you have raised, and we will come back to you with a resolution within 2 business days. There may be situations where further details are required, or we have to wait on extra information from a supplier; however, we will endeavour to contact you to let you know if there will be any delay.
