How do I make a complaint?
Whilst we do everything in our power to ensure your experience with us is as smooth and effortless as possible, we understand that sometimes we, or our suppliers, don’t get it right.
Sometimes mistakes or miscommunications happen; and, whilst it is regrettable, we want to make sure that we resolve those issues as quickly as possible.
The best way to raise your complaint is to use the Contact Us form detailing your issue, with as much information as possible, and how you would like us to resolve things for you.
During our business hours, you can also give us a call on 1300 87 77 74 or live chat with a Make It Mine mate.
You may also send us a letter to: Complaints Department, Make It Mine, Building 31, 885 Mountain Highway, Bayswater VIC 3152.