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Please note: We are currently experiencing longer than normal delivery times due to the global impact of COVID-19. We appreciate your patience during this time. Learn More.

End of Contract Help

How do I cancel my contract?

We hope you love your item, but understand that sometimes things don’t work out.

If you’d like to cancel your contract, the process varies for each payment option:

Rental

With your new Rental you have a 10-day cooling off period that begins as soon as you receive your product. In this cooling off period you can return your product and pay nothing further, as long as the item is still packaged and in the condition it was received.

If you cancel your Rental contract with us between 11 and 90 days of the goods being received, there is a termination fee that will be charged. This fee is the difference between the payments already paid and the payments that you would have paid up to 90 days of your contract.

For a cancelled Rental in excess of 90 days since the goods were received there is no additional charge on top of this.

Any products returned via a cancelled Rental contract that are considered as not being in ‘good working order’ when received will be subject to a fee, which will be the difference between the Recommended Retail Price (as indicated in the schedule of your contract) and the total amount you’ve already paid.

No refunds will be paid on any cancelled Rental contracts that were cancelled in excess of 10 business days since the goods were received.

Hopefully you’ll love your product, but if you would like to cancel please contact us so we can discuss the options available to you.

No Interest

With your new item you have a 10-day cooling off period that begins as soon as you receive your product. In this cooling off period you can return your product and pay nothing further, as long as the item is still packaged and in the condition it was received.

Any products returned in the 10-day cooling off period that are considered as not being in ‘good working order’ when received will be subject to a fee, which will be the difference between the Recommended Retail Price (as indicated in the schedule of your contract) and the total amount you’ve already paid.

After the 10-day cooling off period, a No Interest contract cannot be cancelled.

Layby

Once your Layby application is complete, you have a 14-day cooling off period. During the cooling off period you can cancel your Layby and not incur any cancellation fees.

If your Layby is cancelled after this you will be refunded any payments already made towards the Layby, minus a Layby cancellation fee, within 5 to 7 business days. The Layby cancellation fee is 5% of the total Layby value up to a maximum of $50.

Once the last payment of your Layby is paid, the ownership of the item/s passes to you and you cannot cancel the Layby.

If you have a Layby that you’d like to cancel, please contact us.

 

 

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© 2020 Make It Mine Finance Pty Ltd. All rights reserved

ACN 130 102 411 Australian Credit License 402033

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