|Company details:||Make It Mine Finance Pty Ltd (A.C.N. 130 102 411/ Australian Credit Licence 402033)|
|Address:||Building 31, 885 Mountain Highway, Bayswater VIC 3152|
|Telephone:||1300 87 77 74|
Make It Mine Finance Pty Ltd is a consumer leasing company. We offer consumers the ability to lease household appliances such as, but not limited to, computers, refrigerators, televisions and washing machines.
The leases are for a period of one year and the consumer will pay regular lease payments under the lease as are set out in the Consumer Lease Agreement .
Under the relevant consumer leases legislation that governs consumer leases, we must:
As the licensee and lessor under the consumer lease, we must make an assessment whether the consumer lease that you are entering into is unsuitable for you. We will rely on information you provide us, as part of the application process for the consumer lease, to perform that assessment. If you provide us with inaccurate information, we will not be able to complete the assessment or the completed assessment will be inaccurate. A consumer lease is unsuitable if, based on the information supplied to us, we conclude that the consumer will not be able to meet the financial obligations under the lease without substantial hardship or if the consumer lease does not meet the consumer’s requirements or objectives.
You may request for a copy of our assessment and if the request is made before the consumer lease was entered into, we must give you a written copy of our assessment, at no charge to you, before the consumer lease is executed.
If you request a copy of the assessment within 7 years after the day the lease agreement is entered into, we must give you a written copy of the assessment, at no charge to you, in accordance with the following time table
If the lease agreement is not entered into for whatever reason, we do not have to provide you a copy of the assessment.
If we conclude that the consumer lease is unsuitable for you then under the consumer leases legislation, we are prohibited from entering into such a lease.
Make It Mine Finance Pty Ltd is committed to providing its customers with the best possible service. If at any time we have not met your needs or our obligations or you are aggrieved by our conduct, please inform us of your complaint so we can work with you towards a resolution.
We have an internal dispute resolution procedure and we are also a member of an ASIC approved external dispute resolution scheme. Both are readily accessible at no cost to you.
If you have a complaint, please contact us first using the contact details above. We will use our best endeavour to resolve the dispute. If we are unable to resolve the dispute or if you are unsatisfied with the outcome of the resolution we offer to your complaint, you can refer the matter to our external dispute resolution provider, Australian Financial Complaints Authority, or AFCA.
When you file a complaint with us, we will acknowledge your complaint within 2 days of receiving it. We will ensure that a substantive response is provided to you within forty-five (45) days from receipt of your complaint. If we cannot respond to you within that time frame, we will communicate with you explaining the reasons for the delay in our response. You may refer the dispute or complaint to our external dispute resolution scheme at any time, however, if our internal process is not concluded by the time you refer the matter to the alternative dispute resolution scheme, they may ask you to wait until our internal process is complete.