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Add an emergency contact to your locked Samsung Galaxy

9 April 2018

Did you know that you can set an emergency contact for the police or paramedics to call from your locked Samsung Galaxy mobile phone? If you’re ever in an emergency it could save your life!

You do this by creating a dedicated ICE Emergency Contact group in your contacts and adding in your key emergency contacts, and then enabling the calling of emergency contacts from your lock screen. You can even set multiple ICE (in case of emergency) contacts.

Create a dedicated ICE Emergency Contacts group in your contacts:

  • Open the App Menu from your home screen
  • Open the Contacts App
  • Tap the Groups button (displayed top right)

MIM blog - Samsung - Contacts App - top right

  • A list of default groups will display – select the ICE contacts group
  • Tap Edit

MIM blog - Samsung - Contacts App - Edit emergency contacts

  • Add your emergency contacts
  • Hit Save when you’re done

MIM blog - Samsung - Contacts App -edit-add ICE contacts to group

Enable the calling of emergency contacts from your lock screen:

  • Ensure your Samsung Galaxy screen is locked and then access the lock screen (but don’t unlock it)
  • Hold the phone icon in the lower left corner and drag it to the centre of the screen
  • Once the keypad appears hit the Emergency button
  • From the screen that comes up you can add your emergency contacts
  • Hitting the + symbol to add each new contact – you can select up to 3 from the ICE contacts group you created earlier

MIM blog - Samsung - lock screen emergency call - add ICE contacts

Once you’ve followed the steps above, you’ll have your Samsung Galaxy emergency ready. Hopefully it’s never needed, or if it is, it’s because someone has found your lost mobile phone and calls the emergency contact to get your phone back to you. (Wouldn’t that be nice?!)

Did you know your Samsung mobile also has an SOS feature?

The SOS feature enables you to send notice of your approximate location and any visual/auditory surroundings to the mobile phone of a contact you set in advance. It should NOT be used as a replacement for an emergency call to 000.

In the unfortunate event you need to use the SOS message feature, it can be activated by taping your power button 3 times and pictures from your front and rear camera will immediately be sent to the emergency SOS contacts you set. It will also send a message indicating you need help and will include your exact location and an audio recording.

But this SOS feature cannot be used unless you set it up first. While we hope you never need to use the SOS feature, there is no time like the present to set it up.

How to set the SOS feature

  1. Go to your Settings menu and hit Advanced Features
  2. Select Send SOS messages
  3. Read and agree to the Terms and Conditions to set up the contact person
  4. Once you hit Agree a pop up with give you the option to add at least one contact to send messages to.
  5. Once you click ADD you can then select the recipient from your contacts or create a new contact. The recipient you select will need to have a mobile phone number.
  6. Once you’ve selected the contact or contacts, it’s set up.

MIM blog - Samsung - advanced features - turn on SOS feature

But wait, there’s more?

There sure is!

If you have a Samsung Gear S3 smartwatch, you can also send SOS messages from your watch. It works the same way, by pressing the Home key on your watch 3 times. But you first need to set your SOS message contacts in Gear Manager.

NOTE about the SOS message feature:

Just remember over time that the feature is active! You don’t want to accidently hit the button three times and send a message you didn’t mean to send! (we’ve read reports of this happening whilst on the loo!)

Share this with your Samsung loving friends so they can set this up too!

Not a Samsung Galaxy person? It’s okay – we’ve got the instructions for how to do this on an Apple iPhone.

Related posts:

Tips for taking awesome photos on your mobile phone!

Have you got these mobile phone apps?

Understand the jargon when selecting the right mobile phone!

Interested in technology?

Take a look at some of our other tech blog posts.

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wynn adriaans
wynn adriaans

Could not find Groups on Samsung A5

Make It Mine

Hi Wynn,
If you can’t find ‘Groups’ in the contacts app like it is shown above, you might be able to add a contact to a group by opening an existing contact, tapping on ‘EDIT’, scrolling down to the ‘Groups’ section, and when the list of Groups displays selecting the group you want to add this contact to (or tapping on the ‘Create Group’ option to create a new group).
Make It Mine 🙂

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